Frequently Asked Questions (FAQ)

Payment and guarantees

How to place an order online?

To place an order online, add the product to your cart, go to checkout, fill in your shipping and payment details, then place the order. Be sure to review your order details before finalizing it.

What payment methods are generally accepted?

Payment methods accepted on the site include credit cards, debit cards, PayPal, bank transfers, e-wallets, etc.

How do I track my order online?

Once your order is placed, you should receive a confirmation email with a tracking number. You can use this number to track the shipment of your order on the carrier's website.

What should I do if I want to cancel my order?

The order can be canceled at the customer's request via the contact form. If the order is processed, the customer must refuse the package upon delivery. The order will be refunded within a maximum of 3 working weeks.

What is the difference between hair cream and hair oil?

  • The hair cream moisturizes, nourishes and strengthens.
  • Hair oil seals in moisture, soothes the scalp and adds shine.

Used together, they form a complete routine.

Body Products

What is the difference between Whipped Shea Balm and Nourishing Body Butter?

  • The whipped balm is 100% butters and oils, ultra nourishing, perfect for very dry, reactive or atopic skin.
  • Body butter is a lighter emulsion (water + butters + oils), ideal for daily hydration.

They are complementary: butter in the morning, balm in the evening.

Are your treatments suitable for sensitive or atopic skin?

Yes, our formulas are designed to respect sensitive skin.

Our body products contain small amounts of fragrance oils, chosen for their gentleness and non-aggressiveness. We favor compositions that minimize the risk of irritation while providing a pleasant sensory experience.

Can we use your treatments on babies or during pregnancy?

  • Our nourishing body oil is suitable for pregnant women, babies and young children.
  • Our body butters and balms can be used from 3 months, except for the face, in small quantities and after skin testing.

All our body treatments are compatible with pregnancy.

Do your products leave a greasy finish?

  • The whipped balm is richer, it leaves a light protective film on the skin.
  • The body butter absorbs quickly and leaves a soft, velvety finish, without a sticky effect.

Can we use your products all year round?

Yes! Body butter and body oil are perfect for both summer and winter.
The richer whipped balm is particularly popular:

  • in winter to protect the skin from the cold,
  • in summer as an after-sun, to soothe and nourish the skin after sun exposure thanks to its restorative plant butters.

You can adapt the textures according to the season and your skin's needs.

Order

How to place an order online?

To place an order online, add the product to your cart, go to checkout, fill in your shipping and payment details, then place the order. Be sure to review your order details before finalizing it.

What payment methods are generally accepted?

Payment methods accepted on the site include credit cards, debit cards, PayPal, and Klarna.

How do I track my order online?

Once your order is placed, you should receive a confirmation email with a tracking number. You can use this number to track the shipment of your order on the carrier's website.

What should I do if I want to cancel my order?

The order can be canceled at the customer's request via the contact form. If the order is processed, the customer must refuse the package upon delivery. The order will be refunded within a maximum of 3 working weeks.

Delivery

What are the usual delivery times for a product purchased online?

Delivery time is 4 to 5 working days. Typically, standard delivery times vary by a few days, depending on how far the product needs to be delivered.

What should I do if my order does not arrive on time?

If your order takes longer than expected to arrive, it is recommended to contact customer service for delivery status information. There may be unforeseen delays in the delivery process.

What happens if my package is damaged upon receipt?

If you receive a damaged package, it is important to report it to the carrier and contact customer service as soon as possible. Take photos of the damage to provide as proof. We will then do everything we can to help you resolve the problem.

Can we deliver internationally?

We deliver internationally. Do not hesitate to contact our customer service.

Return & Refund

What are the usual deadlines for making an online return?

Our policy lasts 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

How long does it take to process an online return?

Generally, once the returned product is received, verified and accepted by the seller, the refund or exchange should be processed within 3-10 business days.

Who pays return shipping costs online?

Unless we are mistaken, return costs are the responsibility of the customer.

What should I do if the refund is not received after returning online?

If you have not received your refund after a timely online return, contact the retailer's customer service department for information on the status of your refund and to resolve any issues that may arise.